How booking with MimiMaids works
No phone calls to get a quote, no site visit first, and no negotiating the price on the day. Here’s the whole thing, start to finish.
Start my booking- Book in minutesPrice on screen, no waiting for a quote
- Pay onlineCard, PSE and Nequi at checkout
- Cleaning professionalsOur own team, uniformed, working to a checklist
- Re-clean guaranteeReport within 24 hours and we return
Four steps
How it works
No calls, no site visit first, and no waiting on a quote that arrives tomorrow.
- 1
Choose your clean
Tell us what the space is, how big it is and what kind of clean it needs. The price appears on screen straight away.
- 2
Pick a day and time
You see the team’s real availability and pick the slot that works. One time or every week — your call.
- 3
Your MimiMaids arrives
We confirm on WhatsApp before arriving. The team comes cleared to enter.
- 4
Enjoy your space
You get a message when we finish. If anything on the checklist is off, tell us and we put it right.
Access
How the team gets into your building
In Medellín almost everything goes through a staffed reception. These are the three methods we use — you choose one when booking.
- 1Authorise through the building appYou register the visit under the MimiMaids name, using the team name we send you on WhatsApp the day before.
- 2Key at receptionYou leave a key under the MimiMaids name. The team collects it, cleans, and returns it to reception on the way out.
- 3Code or lockboxCommon for short-stay apartments. You give us the code once and it stays on your recurring booking.
Hours
- Online booking open 24/7
- Teams 24 hours, every day
- Public holidays on request, subject to availability
- Book at least 24 hours ahead; Express (+35%) from 6 hours ahead
Payment
You can pay with Credit or debit card, PSE — bank debit, Nequi, Bancolombia (transfer and QR), Daviplata, PayPal (international) when confirming. Offices on recurring service are invoiced monthly.
Rescheduling and cancelling
You can move a visit to another date at no cost by replying to the confirmation message, with at least 12 hours’ notice so we can reassign the team’s slot. Cancellations are non-refundable: a booking can only be rescheduled. If you paid online, your right of withdrawal still applies within 5 business days of purchase, as long as the clean has not started.
Something not right?
We fix it.
If an item covered by the checklist of the cleaning you booked was not completed correctly, contact us within 24 hours and we will arrange a correction under our service terms.
We correct the work — we come back and redo what was missed. We do not offer unlimited refunds, and we do not cover tasks that were not part of the service you booked.
Our guarantee
24-hour re-clean guarantee
- 1. Message us on WhatsApp with a photo.
- 2. We check it against the checklist you booked.
- 3. We schedule the correction at no extra cost.
FAQ
Frequently asked questions
We sell cleaning by the hour, the way it is bought in Medellín: 4 hours cost COP $129,000, 6 hours $169,000 and 8 hours $199,000. Your first 4-hour clean is $99,000. Within your hours the team does what you ask — fridge, oven, laundry, windows — at no extra charge. A Deep Reset, supplies included, is $299,000, or $349,000 with two people for larger apartments.
The team and the full checklist for the service you book. On a Deep Reset we also bring the supplies. There is no travel charge inside our coverage areas and nothing gets added at the end.
No. You can leave a key at reception, authorise entry through the building app, or give us a code. We message you on WhatsApp when the team arrives and when they finish.
El Poblado, Provenza, Manila, Laureles, Envigado and Las Palmas. If you are in a neighbouring area, send us the address on WhatsApp and we will confirm whether it fits that week’s route.
Online booking is open 24/7 and teams work 24 hours a day, every day of the week, Sundays included. Book at least 24 hours ahead; 6 to 24 hours ahead is Express, with a 35% surcharge. Public holidays are by request, subject to availability.
On a weekly or every-two-weeks plan you pay one fixed price per visit: COP $119,000 for 4 hours, $155,000 for 6 and $185,000 for 8. You save a card when you start the plan, pay the first visit that day, and we charge each following visit 2 days before, with a WhatsApp notice. You can cancel the plan any time from your account.
If something on the checklist you booked was not done properly, message us within 24 hours and we will arrange the correction under our service terms. We do not promise unlimited refunds — we fix the work.
Everything is paid online: one-off cleans by card, PSE or Nequi when you book, and plans with a saved card charged 2 days before each visit. We do not take cash. Offices on recurring service are invoiced monthly.
A cleaner home is one click away.
Choose the service, see the price, book it. Your first 4-hour clean is $99.000, then from $129.000, cleaned by our own MimiMaids team.
Book online 24/7 · Teams work 24 hours, every day